Privacy Policy

1. About Us

This Privacy Policy applies to 11190881 Canada Inc., operating as EasyBath.ca ("EasyBath", "we", "us", "our"). We are a bathroom remodeling company operating in Ontario, Canada.

We are committed to protecting your personal information and handling it in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law.

2. Information We Collect

We may collect the following personal information:

• Contact information: Name, phone number, email address
• Location information: City, general service area
• Project information: Type of bathroom renovation you're interested in
• Technical information: IP address (captured server-side for CASL compliance), browser user agent, page URL at time of form submission
• Communication preferences: Your consent choices for marketing communications
• Cookies and tracking data: See our Cookie Policy

3. Why We Collect Your Information

We collect personal information for the following purposes:

• To respond to your consultation requests and contact you about your bathroom project
• To schedule free in-home consultations
• To provide quotes and deliver renovation services
• To send transactional communications related to your request
• Where you have consented, to send promotional communications and special offers
• To improve our website and services
• To comply with legal obligations, including CASL consent record-keeping

4. Legal Basis / Consent

When you submit a consultation request, you provide express consent to be contacted by phone, text, or email about your inquiry. This consent is recorded along with the exact consent text, timestamp, source page, and IP address.

Separate consent for marketing commercial electronic messages (CEMs) is collected via an optional, unchecked checkbox. You may withdraw consent at any time by contacting us or using the unsubscribe mechanism in any marketing email.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Supabase Inc.: Our cloud database provider, which stores submitted consultation requests securely
• Google LLC: Analytics and advertising services (only if you consent via our cookie banner); governed by Google's Privacy Policy
• Meta Platforms, Inc.: Advertising pixel (only if you consent); governed by Meta's Privacy Policy
• Financing partner: If you proceed with financing, your information will be shared with our financing partner. Details will be provided at that time.
• Service providers: Who assist with IT, communication, or other business functions, subject to confidentiality obligations

We may also disclose personal information if required by law or court order.

6. Retention

We retain consultation request data for as long as necessary to fulfill the purposes described above or as required by law. CASL consent records are retained for a minimum of 3 years from the date of last communication.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your information (subject to legal retention requirements)

To exercise these rights, contact our Privacy Officer:

8. Complaints

If you believe your privacy rights have been violated, you may contact the Office of the Privacy Commissioner of Canada:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.